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My item is damaged, what should I do?

Contact customer service immediately for damaged items, including pictures of the damaged package and items. We will gladly assist you with a return or replacement.

I have received the wrong order, what should I do?

If you have received the wrong order, please contact our customer service as soon as possible. We will gladly assist you with a return or replacement.

I have not received an order confirmation, what should I do?

Remember to check your spam folder and try searching for "Okholm Studio" in your emails. Most of the time, it will be found there. If you still can't find your order confirmation, please contact customer service so we can check if the correct email is provided.

When will I receive my items?

We ship your order within 1-2 business days. Please allow an additional 1-4 days for delivery. In most cases, you will receive your order within 1-2 days.


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